Terms & Conditions


GENERAL


These terms and conditions shall govern the accessing and availing by You the Services as detailed below when You as an end user approach us or our retailers for the same. By accessing and using the Services, you as the End User agree to be bound by these terms and conditions of use, including any additional guidelines and/or future modifications to these terms and conditions ("Terms"). You agree and acknowledge that the access and use of the Services by You is voluntary and of Your own accord, and that the Terms shall be binding on you, for access and use of the Services, in India ("Territory"). Your access and use of the Services shall be subject to the applicable laws, rules and regulations in force in the Territory, and as may be amended from time to time ("Applicable Laws") Your act of accessing and using the Services, shall be deemed to be Your absolute agreement to these Terms and Privacy Policy (defined below) of Payplus Internet Services ("Payplusgo") as prescribed from time to time.


SERVICES


Services herein shall mean the services availed by you through Payplusgo. The payment services include recharge, bill payment, money transfer services. For the purpose of availing the Services, You will be required to register Yourself upon providing certain information. Upon verification and successful registration, Your user account ("User Account") will get created through which You will be able to use the Services.


PRIVACY POLICY & DATA PROTECTION


Any personal information You supply to Payplusgo when using the Services will be used by Payplusgo in accordance with its privacy policy ("Privacy Policy") as available in the Website.


PROPRIETARY RIGHTS AND LICENCE


(i) All trademarks, copyright, database rights and other intellectual property rights of any nature in the Website and Services, any name, mark or logo related to Payplusgo and/or the Services are owned either directly by Payplusgo or Payplusgo’s licensors. You should not adapt or use otherwise any name, mark or logo that is identical, or confusingly similar to any of these marks and logos. You agree and acknowledge that the access and use of the Services and Website shall not be construed to confer on You any rights of any nature including rights in any form of intellectual property contained in the Services and/or Website or related to Payplusgo. If in the course of accessing and using the Services and Website, You even unintentionally infringe the rights including rights in any form of intellectual property of Payplusgo or Payplusgo’s licensors in the Services, You shall immediately cease and desist any such use.


(ii) You agree and confirm that You shall not at any time reveal or make public any and all proprietary and/or confidential information relating to Payplusgo, its business, the Services, that You might gain access to throughout the course of accessing and victimisation the Services. Except as expressly approved by Payplusgo, You agree to not modify, rent, lease, loan, sell, distribute or produce spinoff works supported the content comprised within the web site or Services, in whole or in part.


CONDITIONS OF USAGE


(i) The Website and the Services are not available to persons under the age of 18 or to anyone previously suspended or removed from the Services by Payplusgo. By accepting these Terms and/or by using the Website/Services, You represent that You are at least of the age of 18 years.


(ii) The Website and the Services here under are currently made available to you for your commercial use. Payplusgo reserves the right to amend or withdraw the Website and the Services, provided to You in accordance with these Terms, at any time and for any reason.


(iii) You acknowledge that the terms of agreement with Your respective telecom or internet service provider will continue to apply when using the Services. As a result, You may be charged by the respective telecom or internet service provider for access to network connection services for the duration of the connection while accessing the Website and the Services or any such third party charges as may arise. You accept responsibility for any such charges that arise, and shall not claim the same from Payplusgo or dispute the same.


(iv) If you are not the bill payer for the internet services provided by the telecom operator/internet service provider being used to access the Services, You will be assumed to have received permission from the bill money handler for victimisation the Services.


(v) You are solely responsible for your use of the Services. Payplusgo does not create, monitor, examine or inspect the content delivered to You through the Services, if any. Such content may include links to third-party websites and content. The linked content is not under Payplusgo’s control and Payplusgo is not responsible whatsoever for the content of any such linked content. The content does not represent or reflect any advice, views, opinions or beliefs of Payplusgo. Further, you are advised to lodge a complaint ( on www.Payplusgo.com ) regarding any un-authorized transaction from your account.


(vi) You must only use the Services and anything available via the Services for lawful purposes (complying with all Applicable Laws), in a responsible manner, and not in a way that might damage Payplusgo’s name or reputation or that of any of Payplusgo’s affiliates or service providers. You agree and acknowledge that the use of the information delivered to You through the Services is Your sole responsibility and that Payplusgo shall not at any time be held responsible for any unlawful usage of the information secured through the Services, by You.


(vii) You may find advertising or other content delivered with the use of Services that link to the sites and mobile applications and services of Payplusgo’s partners, advertisers, sponsors, licensors and other third parties and service providers. Payplusgo does not control the content, advertisement or links that appear through the Services and are not responsible for the practices employed by those websites and mobile applications linked to or from the Services. In addition, these sites and mobile applications or services, including their content and links, may be constantly changing. These sites and mobile applications and services may have their own terms of use and customer service policies. Browsing and interaction on any other website, advertisements and mobile applications which have a link in the Services, is subject to that website’s, advertisements and mobile applications own terms and policies.You may find campaigns and offers organized by Payplusgo (on its own or along with Payplusgo’s partners, Suppliers, advertisers, sponsors, licensors and other third parties and service providers), from time to time which may be made available to You in the course of Your access and use of Services. If You choose to participate in such campaigns and offers, You agree that Your participation shall be voluntary and at Your sole discretion. Further, You should read and understand fully the contents of such campaigns and offers and should be in agreement with them before Your participation. These campaigns and offers may have their own terms of use and customer service policies available on their respective websites and You agree to such terms of use and policies before You participate in any of them. Payplusgo shall not be liable for any costs, liabilities, expenses and damages to You or any third parties arising out of and in course of Your participation in such campaigns and offers and Your availing the benefits therefrom.


(viii) You will not, nor allow third parties on Your behalf to (i) make and distribute copies of the Website (ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the web site; or (iii) produce spinoff works of the web site of any kind whatever.


(ix) You shall not host, display, upload, modify, publish, transmit, update or share any information that:

(a) belongs to a different person and to that you are doing not have any right to;
(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing together with however not restricted to "indecent illustration of women" at intervals the which means of the Indecent illustration of ladies (Prohibition) Act, 1986;
(c) harm minors in any way;
(d) infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items;
(e) violates any law for the present in force;
(f) deceives or misleads the addressee/ users concerning the origin of such messages or communicates any data that is grossly offensive or minatory in nature;
(g) impersonate another person;
(h) contains software package viruses or the other code, files or programs designed to interrupt, destroy or limit the practicality of any pc resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or alternative computer programing routines which may harm, detrimentally interfere with, diminish worth of, sneakily intercept or strip any system, data or personal information;
(i) threatens the unity, integrity, defence, security or sovereignty of Republic of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting the other nation.
(j) shall not be false, inaccurate or misleading;


CONDITIONS OF USAGE TO THE SPECIFIC SERVICES


You agree and acknowledge the following:
(i) You are solely responsible for entering the correct information (name, phone number, email address, business name and address, Date of Birth, Gender etc.);


(ii) Payplusgo is not responsible for faulty internet connection or electricity failure or any other problem on Your side while availing the Services;


(iii) Payplusgo shall not in any way be liable for any delay, disruption or defects in the online payment facility provided by any financial institution/bank/payment gateway service provider. You acknowledge that You assume all the risks involved in using the online payment facility provided by the financial institution/bank/payment gateway service providers and Payplusgo shall not be in any way liable for any damage, loss, expense, liability or detriment caused (directly or indirectly) by a defect in said online payment facility.


(a) Your User Account shall be valid for a period of one year from the date of creation of the User Account, or from the date of last transaction made by You while availing the Services through the User Account, whichever is later. After the expiry of said validity period, Your User Account shall get expired and You will be intimated accordingly. In case you approach the Company for refund of such outstanding amount at any time after the date of expiry of account, then such amount shall be paid to you in your bank account post verification by company. You can contact our customer care for the same at [email protected]


(b) Your account will be made inactive, in case there is no transaction from a consecutive period of 12 months and the same shall be re-activated only after due diligence.


(iv) You can approach to Payplusgo to close your account and withdraw the amount lying in your user account. You need to raise a request to Payplusgo to transfer the amount in your bank account. Payplusgo shall verify the authenticity of the customer and amount shall be paid directly in the bank account. Post withdrawal of amount Payplusgo shall close the account.


(v) Your correspondence or related activities with third parties, including payment transactions under the Services are solely between You and that third party. You agree that PAYPLUSGO will not be responsible or liable for any loss or damage of any sort incurred as the result of any of Your transactions with third parties.


(vi) Fee-based Services require You to pay a charge or fee, as described in the specific conditions included where those Services are offered:


A. You agree to pay all fees and charges which are specified for availing any fee based Services. Unless otherwise noted, all currency references are in Indian Rupees.
B. PAYPLUSGO may, upon notice if needed by applicable laws, at any time change the amount of, or the basis for determining, any fee or charge, or institute new fees or charges.
C. All taxes, levies, cesses or statutory claim for the charge or fee paid to PAYPLUSGO shall be borne and paid by you, whether past, present or future, including penalties or claims of any nature whatsoever.
D. the value of property as well as however not restricted to voice calls, GPRS activation charges, net charges and charges for sending/receiving SMS from selected numbers are going to be borne by You as per the charges specified by Your respective service providers.


(vii) Refund of amount loaded/reloaded in User Account, as the case may be, will be done in accordance with regulatory framework prevailing and as amended from time to time.


(viii) PAYPLUSGO shall not be liable/ responsible for any defect in the services purchased/availed from third parties through account.


(ix) PAYPLUSGO is not responsible in any manner whatsoever for non-provisioning of the Services due to EDGE/3G/4G failure/internet connectivity failure/download error.


(x) You understand and agree that password and other information with respect to your User Account are confidential information.


(xi) You agree to immediately change the password after registration and to continue changing the password periodically (recommended every 15 days).


(xii) You agree that PAYPLUSGO shall not be responsible if you share your password and other confidential information about Your User Account with any person or fail to abide by the advice given in these Terms about changing password periodically.


(xiii) PAYPLUSGO will not be held liable for unauthorized use of User Account on account of loss/theft/misplacement of Mobile number/Email and/or SIM, unless You have informed PAYPLUSGO customer care about such loss/theft/misplacement and have blocked User Account temporarily till You reactivate the same using a new SIM with same mobile number. It must be noted that You shall continue to be held liable for any unauthorized use of your User Account till You inform PAYPLUSGO customer care about such loss/theft/misplacement and Your request for blocking your User Account is executed.


(xiv) You agree and acknowledge that PAYPLUSGO shall not be responsible for any use/misuse of User Account in any manner whatsoever.


(xv) PAYPLUSGO may amend the procedure and process of creation and operation of User Account in compliance with any laws or direction/order of any government/ statutory/regulatory authority and/or court, with or without intimation to the User.


(xvi) of now Payplusgo is providing Services in the India only, therefore only individuals of 18 years or older and residing in India may enroll for the Services. Payplusgo reserves the right to prevent access to the Website and the Services there under from mobile number or IP addresses outside of India.


(xvii) You agree and undertake that You shall not use or create fake ID or provide any fake/false profile information for availing the Services through the Website.


(xviii) You agree to promptly notify Payplusgo of any change in Your mobile number or email address or any other details in Your personal profile by sending an e-mail to [email protected]


(xix) Payplusgo will not be liable to pay any compensation if any error occurs due to any technical or manual fault at the end of the web server holder.


(xx) You are solely responsible for Your device and the internet services that connect Your said device to the Website.


(xxi) You agree and confirm that You shall not be entitled to opt out of receiving transactional emails/SMS pertaining to the Services.


(xxii) You agree and confirm to provide PAYPLUSGO any and every detail PAYPLUSGO requires to obtain from You, including such other personal or proprietary information relating to any of Your acts or omissions or violations of other persons who may be a party with You, on suspicion or otherwise in relation to the use of Website.



Modifications and Interruption to Service


Payplusgo reserves the right to modify or discontinue the Service with or without notice to You. Payplusgo shall not be liable to You or any third party should Payplusgo exercise its right to modify or discontinue the Service. You acknowledge and accepts that Payplusgo doesn't guarantee continuous, uninterrupted or secure access to Website and operation of our Website may be interfered with or adversely affected by numerous factors or circumstances outside the control of Payplusgo.


Collection of End User Information


You agree and acknowledge that Payplusgo may collect IP address and Website usage information from You . Payplusgo may use the above information, to maintain, operate, provide and enhance our Website and Services; and to suits legal necessities or method, or where necessary to prevent or investigate fraud, to protect the safety of an individual. Payplusgo may share Your personally identifiable information with suppliers, subcontractors, vendors and other businesses that we employ to perform functions on our behalf. For example, Payplusgo may employ third parties to send email campaigns or provide marketing assistance, or provide customer service. These entities have access to Your info just for the needs of acting the functions that we've got engaged them. If such entities have access to Your in person recognizable info, their agreements with us need them to stay Your info confidential.


AVAILABILITY OF SERVICES


Payplusgo will use reasonable efforts to make the Services available at all times. However You acknowledge the Services are provided over networks of internet service providers and dependent on them , so the quality and availability of the Services may be affected by factors outside of Payplusgo’s reasonable control. In the event the Services are unavailable to You for any factors not attributable to Payplusgo and due to any reasons attributable to any third party service provider, Payplusgo shall not be responsible for the same in any event whatsoever.

You hereby agree and confirm that Payplusgo shall not be held liable for any unavailability or non-functionality of the Website or Services due to war, industrial action, flood, or act of God. You further agree and confirm that Payplusgo shall not be responsible for any disruption in the functionality of the Services and/or any unavailability in the Services, arising due to the internet service provider and/or any other third party, and/or any intermediary who may deliver the Services to You and that You shall not hold Payplusgo liable for any of the same.


REQUIREMENTS


In order to access and use the Services, You are required to have a mobile, computer or laptop or any compatible device with internet connectivity.

It is Your responsibility to ensure Your device meets all the necessary technical specifications to enable You to access and use the Services.


TERMINATION OF THE SERVICES


Notwithstanding any remedies that will be accessible underneath any Applicable Law, Payplusgo might briefly or for good deny, limit, suspend, or terminate the Services provided to You, if Payplusgo believes that: (a) You have abused Your rights to use the Services; or (b) You are in breach of this Terms or Privacy Policy; or, (c) You have performed any act or omission that violates any Applicable Law, rules, or regulations; or, (d) You have performed any act or omission which is harmful or likely to be harmful to Payplusgo, or any other third party, including other users or suppliers of Payplusgo or the service providers; or, (e) You made use of the Services to perform an illegal act, or for the purpose of enabling, facilitating, assisting or inducing the performance of such an act; or, (f) You made any confidential and/or proprietary information pertaining to the Payplusgo and/or the Services public without the prior written consent of Payplusgo. You agree that notwithstanding the termination, Payplusgo will continue to be entitled to use the information supplied by You or collected from You during the use and access of the Services by You.


LIMITATION OF LIABILITY


Payplusgo, including its officers, directors, employees, sub-contractors, agents, parent companies, sister companies, subsidiaries and other affiliates will not be liable, to the maximum extent permitted by the applicable law, for any direct, indirect, incidental, or consequential damage, or any other damage and loss (including loss of profit, loss of data and work stoppage), costs, expenses and payments, regardless of the alleged liability or form of action, whether in contract, tort or otherwise, including negligence, intellectual property infringement, product liability and strict liability, that may result from, or in connection with the use or the inability to access and use the website or the services, or from any failure, error, or downtime in the function of the services, or from any fault or error made by Payplusgo's staff, or from your reliance on content delivered through the services, or from any communication with Payplusgo or from any denial or cancellation of request for information through the services, or from retention, deletion, disclosure or any other use or loss of content through the services, regardless of whether Payplusgo has been advised of the possibility of such damages. In cases where the loss is due to negligence by a customer,such as where he has shared the payment/login credentials, the Customer will bear the entire loss.


DISCLAIMER


(i) Except as expressly set forth in this terms, Payplusgo expressly disclaims any other warranty with respect to the use of the website/services or any content or information delivered or sent through the services to you. The services are provided without any express or implied guarantee or assurance of quality, reliability of the information delivered through the services. Payplusgo disclaims all express and implied warranties with regard to the services. Payplusgo does not warrant or guarantee that the use of the services will not cause any damages to your mobile phone, computer/laptop and any other compatible device or to any other services provided to your mobile phone, computer/laptop and any other compatible device or website and content that reside on your mobile phone, computer/laptop and any other compatible device. You agree and acknowledge that the use and access of the services are entirely, or at the maximum permitted by the applicable law, at your own risk.

(ii) Payplusgo does not warrant or guarantee that the website and services will operate in an uninterrupted, timely, secure, or error-free manner, or that the services will always be available or free from errors or that the services are going to be immune from unauthorized access.

(iii) Payplusgo does not warrant, guarantee or make any representations that you will find the services suitable for your needs. Payplusgo does not warrant or guarantee that the information you receive to your mobile, computer/laptop, and any other compatible devices will be free from technical inaccuracies.

(iv) Payplusgo cannot and does not guarantee that the website and/or services will be free from viruses and/or other code that may have contaminating or destructive elements. It is your responsibility to implement applicable security safeguards (including anti-virus and different security checks) to satisfy your explicit necessities on the protection and responsibility of the system.

(v) Payplusgo will be entitled to use, subject to the privacy policy as defined above, any information supplied by you during the course of accessing and using the services


INDEMNITY


You agree to indemnify and hold Payplusgo, the licensors, business partners of Payplusgo or the service providers and their respective officers, directors, employees, sub-contractors, agents, parent companies, sister companies, subsidiaries and other affiliates, indemnified and harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Your use of the Website or Services, any unauthorised use of the Website/Services by You, Your violation of these Terms, or Your violation of any rights including rights in any form of intellectual property of any third party and/or any violation of applicable law by You.


AMENDMENT


Payplusgo may amend and modify this Terms from time to time, including any and all documents and policies incorporated thereto without any prior notice to You. You comply with be sure by any of the changes created within the Terms, including changes to any and all documents and policies incorporated thereto. Continuing to access and use the Services will indicate Your acceptance of the amended Terms. If You do not agree with any of the amended Terms, then You must avoid any further use and access of the Services. Payplusgo advises You to periodically read these Terms, as it may change from time to time.


AGREEMENT


The "Terms" including the Privacy Policy constitutes the entire agreement between You and Payplusgo and governs Your access and use of the Services, superseding any prior agreements between You and Payplusgo with respect to the Website and Services.


GOVERNING LAW AND JURISDICTION


(i) These Terms shall be governed by the laws of India. You and Payplusgo agree to submit to the personal and exclusive jurisdiction of the courts of New Delhi. In case of any dispute or other matter arising in reference to the Terms and/or the Services, such dispute or other matter shall be referred to a sole arbitrator appointed by Payplusgo and shall be governed by the Arbitration and Conciliation Act, 1996, amended from time to time. The venue for arbitration shall be New Delhi, and shall be conducted in English language. All the costs, charges and expenses in connection to the arbitration shall be solely borne by the End User who raised the dispute.

(ii) Subject to the provisions of clause (i) above, the courts having jurisdiction under the provisions of the Arbitration and Conciliation Act, 1996, to determine all the matters which the court is entitled to work out beneath the Act, including, without limitation, provision of interim reliefs under the provisions of section 9 of the Arbitration and Conciliation Act, 1996, shall exclusively be the courts at New Delhi, India.


WAIVER AND SEVERABILITY OF TERMS


The failure of Payplusgo to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as mirrored within the provision, and the other provisions of the Terms remain in full force and effect.


You agree and ensure that the indemnities, confidentiality obligations, limitation of liability, disclaimer of warranties, dispute resolution mechanism, shall survive the efflux of time.


You agree and acknowledge that Your relationship with Payplusgo is not a confidential, fiduciary or other special relationship.


GRIEVANCE REDRESSAL


In accordance with information Technology Act, 2000 and rules made there under, the contact details of the Grievance are as under:
Email Address : [email protected]
In case You have any complaints or grievance, You may either contact or write to the Grievance Officer on the contact details, as above with a copy to [email protected] If you think any materials accessible on or from this web site infringe Your copyright, You may request removal of those materials (or access thereto) from this Website by contacting Grievance Email as specified above and by providing the following information:
Identification of the proprietary work that you just believe to be infringed. (Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work.)
Identification of the material that you just believe to be infringing and its location. (Please describe the material, and provide us with its URL or any other pertinent information that will allow us to locate the material.)
name, address, number and (if available) e¬mail address.
A statement that you just have a decent faith belief that the complained of use of the materials isn't licensed by the copyright owner, its agent or the law.
A statement that the data that you just have equipped is correct, and indicating that beneath penalty of infringement, area unit|you're} the copyright owner or are licensed to act on the copyright owner's behalf.